Field Operations Specialist
Paramus, NJ Paramus, NJ Full-time Full-time $75,000 - $80,000 a year $75,000 - $80,000 a year 14 days ago 14 days ago 14 days ago The Franchise Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas:
1.
New stores and transitions 2.
Operational components of the Tires Now initiative 3.
Same Store Sales Growth 4.
Training Job Responsibilities Provide support for new store openings and/or transitions in the following manner:
Assist in the facilitation of all Integration Calls Complete a Service Readiness survey 30 days prior to a shop sale Introduce, ensure completion and debrief the NFO In-Store Training Workbook with the franchisee Provide support upon store opening or transition Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks Drive Brand NOW standards compliance Administer all operational components of Tires Now including:
Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products Education on tire sale processes and products such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, tire product lines, TBC University, Sonsio road hazard program and more Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.
com website, secondary supplier programs and DOT registrations Drive Same Store Sales by:
Identifying stores with greatest potential based on use of the Golden Funnel concept and evaluation of dealer engagement Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation and POS reporting Developing action plans with dealers using the SMART Method Following Up on action plan execution based on the action plan timelines Qualifications 5
years' experience in management of retail tire and automotive service business or working with automotive franchisees.
Sales background in the automotive industry.
Franchise experience in automotive and/or other retail industries.
Experience in total car care (maintenance, repairs, tires and tire services) at the shop level, ASE certification is a plus.
Excellent selling, sales training, and presentation skills Ability to challenge, motivate, influence, and communicate effectively.
Results focused and orientated Bachelor's degree in business administration preferred FOS will be required to reside in proximity to the majority of assigned stores/owners Available to be utilized outside assigned regions for integration and in store training as needed Approximately 80-90% travel expected Occasional nights and weekends is required to support franchisee special events Benefits Competitive compensation and bonus Tuition reimbursement 401k plan with a company match.
Immediate 100% vesting Company paid short term disability and employer subsidized long term disability Comprehensive benefits including medical, dental and vision And more! Company Overview For 65 years, TBC Corporation (TBC), one of North America's largest marketers of automotive replacement tires, has been a tire company ahead of the curve.
Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands.
TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB , Tire Kingdom , Merchant's Tire , Big O Tires and Midas .
TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTWSM, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.
TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.
Job Type:
Full-time Pay:
$75,000.
00 - $80,000.
00 per year
Benefits:
401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities Application Question(s):
Do you have a Car Data compliant vehicle?
Experience:
Automotive repair:
3 years (Required) Store management:
3 years (Required) Willingness to travel:
75% (Required) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
1.
New stores and transitions 2.
Operational components of the Tires Now initiative 3.
Same Store Sales Growth 4.
Training Job Responsibilities Provide support for new store openings and/or transitions in the following manner:
Assist in the facilitation of all Integration Calls Complete a Service Readiness survey 30 days prior to a shop sale Introduce, ensure completion and debrief the NFO In-Store Training Workbook with the franchisee Provide support upon store opening or transition Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks Drive Brand NOW standards compliance Administer all operational components of Tires Now including:
Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products Education on tire sale processes and products such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, tire product lines, TBC University, Sonsio road hazard program and more Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.
com website, secondary supplier programs and DOT registrations Drive Same Store Sales by:
Identifying stores with greatest potential based on use of the Golden Funnel concept and evaluation of dealer engagement Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation and POS reporting Developing action plans with dealers using the SMART Method Following Up on action plan execution based on the action plan timelines Qualifications 5
years' experience in management of retail tire and automotive service business or working with automotive franchisees.
Sales background in the automotive industry.
Franchise experience in automotive and/or other retail industries.
Experience in total car care (maintenance, repairs, tires and tire services) at the shop level, ASE certification is a plus.
Excellent selling, sales training, and presentation skills Ability to challenge, motivate, influence, and communicate effectively.
Results focused and orientated Bachelor's degree in business administration preferred FOS will be required to reside in proximity to the majority of assigned stores/owners Available to be utilized outside assigned regions for integration and in store training as needed Approximately 80-90% travel expected Occasional nights and weekends is required to support franchisee special events Benefits Competitive compensation and bonus Tuition reimbursement 401k plan with a company match.
Immediate 100% vesting Company paid short term disability and employer subsidized long term disability Comprehensive benefits including medical, dental and vision And more! Company Overview For 65 years, TBC Corporation (TBC), one of North America's largest marketers of automotive replacement tires, has been a tire company ahead of the curve.
Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands.
TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB , Tire Kingdom , Merchant's Tire , Big O Tires and Midas .
TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTWSM, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.
TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.
Job Type:
Full-time Pay:
$75,000.
00 - $80,000.
00 per year
Benefits:
401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities Application Question(s):
Do you have a Car Data compliant vehicle?
Experience:
Automotive repair:
3 years (Required) Store management:
3 years (Required) Willingness to travel:
75% (Required) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
