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Manufacturing Customer Management Officer (CMO)

Company Name:
Blake and Associates Employment Systems
National Food & Beverage corporation seeks Manufacturing Customer Management Officer (CMO) person, IDEAL Candidate: will have 2+ to 5 years of experience in the industry, Bachelor s degree or relevant job experience, Knowledge and Experience: Differentiating factors: Management breath: Execution of own activities, Knowledge business processes: Awareness and basic knowledge on business processes that are related to own discipline Product / lines / markets / accounts: Is responsible for own account portfolio Guidance: Works under some guidance and general instructions, in accordance with work agreements and procedures and supported by senior colleagues/ management Accounts: Operational accounts Job Purpose Summary: Collect, coordinate, analyze and record all information streams related to internal and external customers in order to guarantee that the needs, questions and problems are handled satisfactory, achieves optimal customer satisfaction. Job Responsibilities: Accountabilities: Contract Management: responsible for management of contracts and offer letters in coordination with (Key) Account Managers., All works needs to be accurate, timely and complete, Entry of contract and offer letter details in Management Systems (SAP), Provide information and answer questions regarding customers from internal colleagues in supply chain, finance, etc., Provide options in case demands of customers cannot be met, Work closely with (key) account managers to track order, contract, complaint, etc. communication, Track progress of annual contracts and report to (Key) Account Managers, Work closely with Order Fulfilment Officer to guarantee order completion according to promises, Watch customer accounts receivable status closely and take action in coordination with (Key) Account Manager if needed, Track customer satisfaction KPIs and help develop plan if actions are needed, Price quote management: work closely with (Key) Account Manager to determine timing of sending price quotes, Provide pricing with terms and lead-times, Provide reasoning of quote if needed, Record and maintain price quotes in management system, Help prepare information for price tenders and e-auctions/bidding, Forecasting and Budgeting: Enter forecast and budget data in coordination with (Key) Account Manager into management system, Closely track order patterns and work closely with other departments in case of order delays or slow sales, Provide and collect relevant information from customers, All works needs to be accurate, timely and complete. Entry of contract and offer letter details in Management Systems (SAP), Provide information and answer questions regarding customers from internal colleagues in supply chain, finance, etc., Provide options in case demands of customers cannot be met, Work closely with (key) account managers to track order, contract, complaint, etc. communication, Track progress of annual contracts and report to (Key) Account Managers, Work closely with Order Fulfilment Officer to guarantee order completion according to promises, Watch customer accounts receivable status closely and take action in coordination with (Key) Account Manager if needed, Track customer satisfaction KPIs and help develop plan if actions are needed, Price quote management: work closely with (Key) Account Manager to determine timing of sending price quotes, Provide pricing with terms and lead-times, Provide reasoning of quote if needed, Record and maintain price quotes in management system, Help prepare information for price tenders and e-auctions/bidding. Under supervision of the (Key) Account Manager take full ownership of a select few customers, Customer visits and developing relationships, Price quote and contract management, Forecasting/budgeting, Customer reporting and analysis, Customer specific improvement proposals Position Offers: A salary is commensurate with the candidate's experience and expertise, 45K to 65K+ D.O.E Excellent PAID benefit package. Please specify position you are responding as we have several opportunities posted on various sites, also provide cover letter expressing your interest in this position and anything and everything that you have done in your past work history that is a match to the position. 609.645.3330 Ed Blake Recruiter

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