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Phlebotomist Floater

PURPOSE AND SCOPE :
Supports FMCNA's mission, vision, core values and customer service philosophy.
Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.
Under the direction of his/her Supervisor, the phlebotomist accurately performs daily phlebotomy activities of the Patient Service Center (PSC) and/or client facilities.
DUTIES / ACTIVITIES :
CUSTOMER SERVICE :
Responsible for driving the FMCNA culture through values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES :
Completes collection of routine blood specimens.
Verifies patients' identity prior to specimen collection and labels specimens accurately.
Washes hands or utilizes waterless sanitization, prior to and following each patient encounter.
Assembles equipment such as tourniquet, needles and disposable containers, blood collection devices, gauze, cotton and alcohol, on work tray according to requirements for specified tests or procedures.
Records temperature of refrigerator and freezer accurately and communicates unacceptable limits to responsible parties immediately, where applicable.
Completes all procedures during a scheduled shift without compromising patient safety, customer service and quality.
Sterilizes cooler and tool box monthly.
Disposes of medical waste in accordance with safety regulations.
Delivers medical wastes in closed Sharps containers to Laboratory at least once per month.
Maintains inventory of supplies and ensures that equipment has not expired.
Prioritizes work to achieve maximum efficiency and productivity.
Conducts daily specimen counts and logs activity on the daily specimen count form.
Keeps the PSC clean and organized, where applicable.
Reads, understands and complies with the departments' protocols, policies and procedures.
Performs duties in an independent manner without supervision.
Accurately completes and submits travel and expense reports in a timely manner.
Other duties as assigned.
EDUCATION :
Associates degree or equivalent from a college or technical school or Medical Assistant or Phlebotomy certification.
EXPERIENCE AND REQUIRED SKILLS :
At least one year of experience as a phlebotomist or similar experience preferred.
Ability to effectively communicate with Managers, Clients, Customers and the general public.
Ability to manage concerns of patients and employees in a professional manner.
Capable of handling multiple priorities in a high volume setting.
Ability to read, analyze and interpret general business communication.
Customer service in a service environment preferred .
EO/AA Employer:
Minorities/Females/Veterans/Disabled

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