Membership Manager Trainee
Company Name:
24 Hour Fitness
Location: 00616 Paramus SS - NJAddress: 260 East Route 4As a brand ambassador, the Membership Manager Trainee (MMT) represents 24 Hour Fitness and ensures Membership Counselors (MCs) provide a welcoming, informative, and enjoyable experience for all prospective members during club visits. Membership Managers are held accountable for achieving club membership targets, personal training attachments, and club revenue goals.Job Summary Lead and execute 24 Hour business processes that bring to life our Easy and Accessible Fitness brand promise by leading, training and developing a strong team of MCs proficient in showing potential members how easy to join and easy to use our clubs are. Achieve club membership goals by meeting or exceeding the clubs new member enrollment and personal training attachment targets. Establish and communicate a compelling vision for the Membership Team, ensuring an environment where all MCs thrive. Enthusiastically create a club climate that supports Changing Peoples Lives through Fitness.Consistently and effectively manage the performance of MCs, providing the necessary guidance, coaching, and corrective action, as needed. Uphold 24 Hour Fitness core values of ACHIEVE: Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do. Essential Duties & Responsibilities The MM is responsible for performing the following activities for the club: Staffing, Training, and Performance Management, assemble and manage a fully engaged and high performing membership team that aligns with company values and goals. To achieve this objective, the MM will: Staffing and Development: Participate in MC selection by reviewing applications, interviewing and making hiring recommendations to the Club Manager. Keep the club fully staffed with qualified MCs to appropriately meet Membership Department needs. Training: Train the MC Team to generate leads/new business through member promotions, leads, referrals, and guest passes. Performance Management/Development: Manage MC performance by watching behaviors, coaching, and creating a can-do working environment. Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals. Manager on Duty: The MMT will be cross-trained in primary responsibilities of the Service Manager (SM) and Fitness Manager (FM). When no other managers are in the club, the MM will act as the Manager on Duty to be available for any and all member issues. Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests goals, presenting 24 Hour Fitness in a way that best connects with them, and establishing trust in 24 Hour Fitness through transparent pricing, open dialogue, and passion for fitness. Certifications / Educational Level: High School Diploma or GED required. Bachelors Degree preferred.Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.Estimated Salary: $20 to $28 per hour based on qualifications.
24 Hour Fitness
Location: 00616 Paramus SS - NJAddress: 260 East Route 4As a brand ambassador, the Membership Manager Trainee (MMT) represents 24 Hour Fitness and ensures Membership Counselors (MCs) provide a welcoming, informative, and enjoyable experience for all prospective members during club visits. Membership Managers are held accountable for achieving club membership targets, personal training attachments, and club revenue goals.Job Summary Lead and execute 24 Hour business processes that bring to life our Easy and Accessible Fitness brand promise by leading, training and developing a strong team of MCs proficient in showing potential members how easy to join and easy to use our clubs are. Achieve club membership goals by meeting or exceeding the clubs new member enrollment and personal training attachment targets. Establish and communicate a compelling vision for the Membership Team, ensuring an environment where all MCs thrive. Enthusiastically create a club climate that supports Changing Peoples Lives through Fitness.Consistently and effectively manage the performance of MCs, providing the necessary guidance, coaching, and corrective action, as needed. Uphold 24 Hour Fitness core values of ACHIEVE: Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do. Essential Duties & Responsibilities The MM is responsible for performing the following activities for the club: Staffing, Training, and Performance Management, assemble and manage a fully engaged and high performing membership team that aligns with company values and goals. To achieve this objective, the MM will: Staffing and Development: Participate in MC selection by reviewing applications, interviewing and making hiring recommendations to the Club Manager. Keep the club fully staffed with qualified MCs to appropriately meet Membership Department needs. Training: Train the MC Team to generate leads/new business through member promotions, leads, referrals, and guest passes. Performance Management/Development: Manage MC performance by watching behaviors, coaching, and creating a can-do working environment. Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals. Manager on Duty: The MMT will be cross-trained in primary responsibilities of the Service Manager (SM) and Fitness Manager (FM). When no other managers are in the club, the MM will act as the Manager on Duty to be available for any and all member issues. Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests goals, presenting 24 Hour Fitness in a way that best connects with them, and establishing trust in 24 Hour Fitness through transparent pricing, open dialogue, and passion for fitness. Certifications / Educational Level: High School Diploma or GED required. Bachelors Degree preferred.Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.Estimated Salary: $20 to $28 per hour based on qualifications.
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